Performance Pay at Safelight Auto Glass Case Study

Performance Pay at Safelight Auto Glass - Case Study Example The installer’s problem as identified in the PPP was related to the turnover rates. It has been found that the turnover rate of the company has been quite high because the glass installation was a seasonal business. The busy periods were spring and summer and it was found that at this time, the competition for new hires was mounting. However, the demand for the windshield replacement troughed and as a result the repair shops found it necessary to lay off many of their workers and hire them back during spring and summer. In addition to this, another biggest problem was associated with technicians who were lured by other companies’ offer, which promised to pay them a fraction more than what they were currently receiving. Therefore, as a result it was evident that the installers were changing their jobs since they were paid a Dollar more an hour and were allowed to take the company’s truck home during night. In order to reduce the turnover rate, Safelite also offere d truck privileges for a time being, but then stopped it later. It was a matter of concern for the recruiters in HR with regards to getting technicians from other companies to come to Safelite. These were the problems that the PPP had tried to identify which were affecting the company’s productivity. Question Two Pros and Cons of Switching From Wage Rates to Piece Rates After going through the case study, it can be revealed that Performance Pay Plan was revised for both the managers as well as the technicians. It was decided to pay the technicians according to the piece rate system rather than the wage rate system which was previously being practiced. The plan was implemented for the technicians to receive the piece rate for every windshield that they installed. According to this plan, the number of windshield that the technician would install in a week would be accumulated. As a result, the technicians’ pay for the week was decided to be based upon the number of insta llations. The new plan brought both advantages and disadvantages to the technicians. Previously, the technicians received $10-$12 an hour. However, it was analyzed that according to the new PPP, the technicians would receive $15.22 per hour. Therefore, it can be examined that there would be a substantial hike in the salary of the technicians. However, the disadvantages of the plan for the technicians was that for the first twelve weeks of the plan, if the technician did not reach a weekly average which was equal to his previous hourly wage, then he would receive the hourly wage as a guaranteed rate. After that first twelve-week period, his guarantee rate would lower by 30% so that he gets encouraged to work towards the PPP rate. This is quite demotivating for the technicians. This may even discourage the technicians to improve the productivity. The other disadvantage has been that the installers were paid different rates depending on the area of the country in which they lived. It w as also apparent from the case study that the technicians were at times asked to remove a work shield while the auto body work was being completed on a vehicle and then replace it later. The Safelite installers can be considered as good

Business asignment 2 Research Paper Example | Topics and Well Written Essays - 2000 words

Business asignment 2 - Research Paper Example 4. b. They are selling a well-designed machine. 5. a. Argentina, Brazil, Mexico-these are the countries we hope to concentrate on. 6. b. Only two sites-maybe three-offer the things we need. 7. c. How many owner-operators are in the industry? 8. b. You ever faithful assistance deserves-without a doubt-a substantive raise. 9. b. The charts are well placed on each page-unlike the running heads and footers. 10. a. Your devil-may-care attitude affects everyone in the decision-making process. Chapter 5 1. On p. 148, under â€Å"Apply Your Knowledge,† do question 1, 2 and 5. With number 5, note that at the end you are asked to explain your answer. As you do so, tell how you can make such content clearer by applying the concepts in our chapter. 1. Manufacturers do not have the responsibility of ensuring that customers read the warnings on food products. However, it is their responsibility to use simple and understandable language in the warnings. 2. When communicating business message s, I would use a direct method of communicating that is precise to ensure an authentic voice and still project my company’s image. 5. Whether the logical sequence of my message is obvious, I have to use transitions. This is because it maintains the status of my position and ensures that I am understood perfectly. 2. On p. 148-151, under â€Å"Exercises,† do 1-3, 12-13 and 19b. ... we have portrayed a lot of patience j. we fail to understand 2. a. when an email order cannot be processed, the order form can be used instead b. it is important to bring my credit card to the store c. a 25 percent discount will be offered on all 15-inch LCD screens sales by the store d. the applicant interested in the position of a bookkeeper is bright enough and capable of handling a good job e. the request for $25 has been honored f. it wouldn’t have been necessary to learn how to use the machine properly if I had cared doing a good job g. the opportunity to run the company now was as a result of the strategy presentation this morning, which had brilliant ideas that could not fail. h. everybody’s pay has been delayed due to the massive upgrade of the accounts payable system i. the sickness and lack of energy to work through the numbers by the evaluator has delayed the report j. my computer could have given me the news from online sources that MyTravel and Thorn Cook were in a merger talk 3. a 10 day remit on payment using credit card avoids spoiling its rating b. refunds are offered on returned merchandise that is not soiled c. we will ship your order after 10 days in which we will have replenished Baby Cry dolls d. for the blouse you ordered, specify the color e. during winter, waterbeds freeze in all unheated houses. Therefore, you will pay $9.50 to cover for the valve replacement and postage. 9. a. during this spring, b. a good amount of savings c. a good number was in attendance d. more efficient e. increased size of the working area f. restructure the website to flatten it 3. On p. 151, do 1-10 on the "Improve Your Grammar, Mechanics and Usage" exercise (just write out which choice is the correct one). 1. their